Service Level Benchmarking (SLB)

Benchmarking is a management technique that organizations use for regular monitoring and reporting of various programmes, departments or work units. It is concerned with not only how much is being done, but also how efficiently, of what quality and to what effect. It also serves as a tool for strategic decision making and long range planning.

In context of urban local bodies, benchmarking can be defined as the process of determining how efficiently and effectively the concerned agencies are delivering the services and the effort of the agencies in improving the mobilization of own resources and to measure whether this resources are being utilized in an optimum manner or not. It also provides an assessment of the quality of work the local body is doing and how successful; it has been in satisfying community needs and expectations.

Service Level Benchmarking (SLB) application provides ULBs with a tool for monitoring the inputs and outputs associated with each service, evaluating their performance level and taking corrective actions to improve their performance and hence the service. It also helps ULBs in identifying resources and how to improve the same.

Benchmarking provides the platform to :

  • Rationalize decision making
  • Strengthen the accountability
  • Provide greater transparency
  • Mobilize & allocate resources effectively
  • Prioritize developmental activities
  • Compare the service delivery levels to other town and cities encouraging them to know their strength and weakness
  • Ease the monitoring mechanism of the services

      • The sectors are covered are :

      • Service oriented sector
      • Water Supply System
      • Waste Water Management (sewerage and sanitation)
      • Solid Waste Management
      • Roads , Road side Drains and Street lights
      • Disease Control
      • Developments of Parks and Gardens
      • Finances

          • Advantages of SLB Online Application:

          • Data entry from the ULBs
          • One click generation of reports
          • Online data entry status report
          • Indicator Reports
          • Ranking Generation based on the indicator scores
          • Analyse/Monitor the services by the Administration Dept
          • Core data availability of the service sectors
          • Performance implementation